An edition of Customer service
(2010)
Customer service
career success through customer loyalty
5th ed.
by Paul R. Timm
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Customer service: career success through customer loyalty
2011, Prentice Hall
in English
- 5th ed.
0135063973 9780135063972
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2
Customer service: career success through customer loyalty
2010, Prentice Hall
in English
- 5th ed.
0135063973 9780135063972
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Libraries near you:
WorldCat
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Book Details
Table of Contents
Know why service matters
Use behaviors that engage your customers
Listen to your customer (a big "little thing")
Use the telephone well for good service
Use friendly web sites and electronic communication
Recognize and deal with customer turnoffs
Insight into emerging trends in customer service
Get customer feedback
Recover the potentially lost customer
Exceed expectations with value
Exceed customer expectations with information
Exceed customer expectations with convenience and timing
Dealing with emotional labor
Get employees to give great service.
Edition Notes
Includes bibliographical references and index.
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| March 2, 2020 | Edited by MARC Bot | remove fake subjects |
| July 26, 2012 | Edited by ImportBot | import new book |
| May 18, 2012 | Edited by EdwardBot | update for books with wrong subjects |
| April 5, 2012 | Edited by ImportBot | import new book |
| November 11, 2010 | Created by ImportBot | initial import |