it was still misnisg. I asked them to check the shelf, because even with multiple copies of the same book, each book has a unique copy number code and it is recorded when one checks it out. They checked on the shelf and sure enough, it was in the library. If they refuse to check on the shelf, then you can either dispute the claim and the library will remove it from your file and mark it as lost or you can go down to the library yourself and find the book on the shelf, bring it up to the help desk and explain. If you do this, just make sure an employee is with you before you look for the book so they don't accuse you of re-shelving it yourself to avoid a fine.References :